Refund policy

Last updated: October 21, 2026

Damaged, Missing or Incorrect Items

Email support@velunavelle.com within 7 days of confirmed delivery when possible. Include your order number, a description and clear photos or video. After review, a suitable resolution may include replacement, partial refund or full refund.

Change of Mind

We generally do not accept returns solely for personal preference, a change of mind or an incorrect product choice. This does not restrict any statutory cancellation, withdrawal, warranty or other consumer rights that apply to your purchase.

Return Instructions

Contact us before sending anything back. If a return is needed, we will provide instructions, the correct return address and information about applicable costs. The business address below is not an automatic return authorization.

Refunds and Cancellation

Approved refunds go to the original payment method. Allow approximately 7–12 business days for the payment provider to post the credit. Contact us promptly to request cancellation; fulfillment or dispatch may prevent cancellation. The 7-day reporting request does not remove rights that cannot legally be limited.

Contact

Shenzhen Sumanqun Trading Co., Ltd.
Room 702, Hedong Junhao International, Hedong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province,China
Email: support@velunavelle.com
Phone: +86 19067979602