Shipping Policy

Last updated: October 21, 2026

Processing and Delivery

We generally prepare orders within 1–3 business days. Typical international transit after dispatch is about 10–20 business days. These are estimates, not guaranteed arrival dates; customs, holidays and carrier disruptions can affect delivery.

Shipping Charges

The reference standard shipping charge is US$4.99. Available destinations, delivery options and the final shipping charge are shown at checkout. The amount displayed before you pay applies to your order.

Tracking and Packages

Tracking details are normally provided after dispatch. Please allow about 48–72 hours for the first carrier update. Items may arrive in separate packages.

Addresses and Import Charges

Check your address carefully and email support@velunavelle.com promptly if it needs correction. Changes may be unavailable once dispatched. Import duties or taxes may be payable by the recipient unless checkout states otherwise.

Delivery Problems

Contact support@velunavelle.com with your order number and tracking details so we can help investigate. Mandatory consumer rights remain unaffected.

Contact

Shenzhen Sumanqun Trading Co., Ltd.
Room 702, Hedong Junhao International, Hedong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province,China
Email: support@velunavelle.com
Phone: +86 19067979602