Contact information

How Can We Help?

Contact us about products, orders, delivery or an issue with an item. Email support@velunavelle.com or call +86 19067979602.

Help With an Order

Please include your order number, the email address used at checkout and a description of your request. For damage, missing items or an incorrect item, include clear photos where possible. Do not send passwords or full payment-card details.

Order Changes

Contact us as soon as you notice an address error or need to cancel. A change may no longer be possible after fulfillment or dispatch begins.

Useful Information

FAQ · Shipping Policy · Return & Refund Policy

Business Information

Velunavelle is operated by Shenzhen Sumanqun Trading Co., Ltd..

Business address: Room 702, Hedong Junhao International, Hedong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province,China

Email: support@velunavelle.com
Phone: +86 19067979602